Privacy policy

Last updated: April 2026

This Privacy Policy explains how Pebble and Loom (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”).

By using our website or Services, you agree to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we do, we will update the “Last updated” date on this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

Personal Information We Collect

The personal information we collect depends on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase details
Account login details
Messages or information you provide to customer support

Providing some information may be necessary to use certain features of the website or to complete a purchase.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with the site. This may include:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website
Interaction with products or content

This information helps us improve the website and enhance your shopping experience.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate and improve the site.

Cookies help us:

Remember your preferences
Understand how visitors use our website
Improve functionality and performance
Provide relevant marketing or advertising

You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

For more information about Shopify cookies, please see:
https://www.shopify.com/legal/cookies

Information from Third Parties

We may receive information about you from trusted third parties who support our business operations. This may include:

Shopify, which provides our ecommerce platform
Payment processors who handle secure payment transactions
Shipping and fulfilment providers
Analytics and marketing partners

Any information received from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information for several purposes, including:

Processing Orders

To process payments, fulfil orders, arrange delivery, and manage returns or exchanges.

Customer Support

To respond to enquiries, provide assistance, and manage your account.

Communication

To send order confirmations, shipping updates, and other service-related communications.

Marketing

With your consent where required, we may send promotional emails about products, offers, or updates. You can unsubscribe at any time using the link in our emails.

Security and Fraud Prevention

To protect our website, detect fraudulent activity, and maintain the security of our Services.

Legal Compliance

To comply with applicable laws, regulations, or legal obligations.

How We Share Personal Information

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors
Shipping and fulfilment providers
Website hosting and IT service providers
Marketing and analytics partners
Professional advisors or authorities where required by law

We only share the information necessary for these services to be performed.

User Generated Content

If you submit product reviews, comments, or other content through our website, that information may become publicly visible.

Please avoid sharing sensitive personal information in public areas of the website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no online system can guarantee complete security.

You should also take care when sharing personal information online.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements and policies

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

The right to request access to your personal data
The right to request correction of inaccurate information
The right to request deletion of your data
The right to restrict or object to processing
The right to request transfer of your data

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website and Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided us with personal information, please contact us so that we can remove it.

International Data Transfers

Your personal information may be processed or stored in countries outside of your own, including where our service providers operate.

Where required, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: s upport@pebbleandloom.com